This Privacy Policy explains how ShineLab Auto Detailing ("ShineLab," "we," "us") collects, uses, and shares information when you visit shinelabautodetailing.com or contact us for a quote. We keep this simple: we collect what we need to respond to you and run our business, and we don't sell your personal information.
ShineLab Auto Detailing is a mobile auto-detailing business operating as a trade name (d/b/a) in San Antonio, Texas. You can reach us at 210-850-7169 or shinelabsatx@gmail.com.
Information we collect
Information you give us
When you submit our quote or contact form, we collect the details you enter — typically your name, phone number, email address, vehicle (year, make, model), the service you're interested in, your city or neighborhood, and any notes you add. You provide this voluntarily so we can prepare a quote and respond.
Information collected automatically
Like most websites, we collect limited technical and usage information through cookies and similar technologies — for example, your approximate location, device and browser type, the pages you view, and how you reached our site. These cookies are on by default; you can limit them with "Necessary only" on our banner (see "Cookies and your choices" below).
How we use your information
- To respond to your quote request and communicate with you about your vehicle and our services.
- To schedule, provide, and follow up on the services you request.
- To operate, maintain, and improve our website.
- To measure the performance of our advertising and understand how visitors use the site.
- To comply with our legal obligations and protect against fraud or abuse.
Cookies, analytics, and advertising
We use the following third-party services, which set cookies and collect usage data (you can limit advertising cookies through our consent banner):
- Google Analytics 4 — to understand site traffic and usage. Google may process this data per the Google Privacy Policy.
- Google Ads — to measure conversions from our ads and, where enabled, to show relevant ads (remarketing).
We use Google Consent Mode. By default we enable basic site analytics and ad measurement. Our cookie banner lets you choose "Necessary only" — which keeps basic analytics but turns advertising and personalization cookies off — or "Accept," which keeps ad measurement and personalization on. Your choice is saved on your device, and you can change it anytime (see "Cookies and your choices"). Form submissions are delivered to us through Web3Forms, a form-processing service, and arrive in our email inbox.
How we share information
We do not sell your personal information. We share it only with:
- Service providers who help us run the business (for example, our website host, form-delivery and email providers, and the analytics/advertising services above), only as needed to perform their function.
- Legal and safety recipients when required by law, to enforce our terms, or to protect rights, property, or safety.
Cookies and your choices
- Consent banner — when you first visit, choose "Accept" (analytics + ad measurement) or "Necessary only" (basic analytics, no advertising cookies). To change your choice, clear this site's data in your browser and reload.
- Browser controls — you can block or delete cookies in your browser settings.
- Google Analytics opt-out — install the Google Analytics Opt-out Browser Add-on.
- Ad personalization — manage it at Google Ad Settings.
Phone calls and text messages
If you give us your phone number, you consent to be contacted by phone, text, or email about your request and the services you asked about. Message and data rates may apply. We will not send you marketing or promotional text messages without your prior express consent, and you can opt out at any time by replying STOP or telling us.
Your Texas privacy rights
If you are a Texas resident, the Texas Data Privacy and Security Act may give you the right to confirm whether we process your personal data; to access, correct, or delete it; to obtain a copy of it; and to opt out of targeted advertising or any "sale" of personal data. To exercise these rights, email us at shinelabsatx@gmail.com with your request. We will respond as required by law. If we decline, you may appeal by replying to our response, and we will explain our decision.
Data retention
We keep quote and contact information for as long as needed to respond to you, provide services, and meet our business and legal needs, then delete or anonymize it.
Children's privacy
Our website is intended for adults and is not directed to children. We do not knowingly collect personal information from children under 13.
Third-party links
Our site links to third-party sites such as Instagram, Facebook, and Google. Their privacy practices are governed by their own policies, not this one.
Security
We take reasonable measures to protect your information, but no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Continued use of the site after changes means you accept the updated policy.
Contact us
Questions about this policy or your information? Contact ShineLab Auto Detailing at shinelabsatx@gmail.com or 210-850-7169, San Antonio, TX 78238.